Shipping policy

WHEN WILL MY ORDER BE SHIPPED?

Orders are usually processed and shipped within 3 working days of purchase.

Once the parcel is shipped, you will be emailed a shipping notification with a tracking number.

WHERE WILL MY ORDER BE SHIPPED FROM?

For US/DE/UK/ES/DE orders, we will ship directly on US/DE/UK/ES/DE .

*If an item is out of stock at our US warehouse, the order will be shipped from our warehouse in China.

For other orders, we will ship from our China warehouse.

DO I HAVE TO PAY FOR THE SHIPPING?

As usual all orders will be free shipping ,there also can choose the fast shipping but it need cost ,you will see it when you check out.

ESTIMATED DELIVERY TIME:

US orders: 5-15 business days. If shipped from the Chinese warehouse, it will take 10-25 business days.

Other orders: 7-25 business days. The specific shipping time is subject to the display on the checkout page.

Many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impacts their postal operations and customer service. Delays in mail and package deliveries are common because of flight cancellations, staff reductions, government measures and other disruptions in workplaces and daily lives. Please refer to the website of your local post for information about specific countries.

WILL MY PACKAGE BE CHARGED CUSTOMS FEES?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your OIVOGAMING order and/or shipping total. OIVOGAMING assumes no responsibility for duties incurred on your parcel. All fees must be paid by the parcel recipient.

WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?

The tracking information takes 1-3 business days (from the date of shipping) to update online. Please try to track your parcel after 2 business days to get your package status.

If the tracking information is not available after 3 business days, please contact our Customer Care Team for help via email to contact@oivogames.com .

I HAVEN’T RECEIVED MY PACKAGE 30 DAYS AFTER SHIPPING.

Most likely your package is delayed due to an unforeseen situation. No worries though, we will happily arrange a reshipment for you first. However, if you end up receiving both parcels, we request that you please pay for the second one.

If you don't want to wait any longer, we offer Money-Back-in-60-Day-Service for every buyer (Except in cases of Force Majeure). If you don't get your item(s) after 60 days from the date of shipping, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you eventually get the parcel after 60 days.